Shipping Policy
Processing Time
At JaatPrinters, we aim to get your office hardware deployed as swiftly as possible. All orders are processed within 1 to 2 business days (excluding weekends and federal holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing happens before transit. This means an order placed on a Friday afternoon will typically process early the following week and ship shortly after.
Shipping Method & Rate
We ship every order via reliable Standard Ground service for a flat rate of $9.99. Orders with a merchandise subtotal of $99 or more ship free — the discount is applied automatically at checkout. Standard Ground transit is estimated at 5–7 business days.
Note: Freight shipping for exceptionally large multifunction copiers may incur additional surcharges coordinated after checkout.
Shipping Carriers
We partner exclusively with reputable carriers capable of safely transporting sensitive technical hardware. Your order will be shipped via FedEx, UPS, or specialized LTL freight carriers for large floor-standing multifunction devices. The carrier is assigned based on the weight, dimensions, and destination of your hardware.
Tracking Information
When your order has shipped, you will receive an email notification from us which will include a carrier tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to populate in the carrier's system.
If you created a JaatPrinters account during checkout, you can also view your order status and track shipments by navigating to the "Order History" section of your account dashboard.
Delivery Issues & Damage
We take immense care in packaging hardware to prevent transit damage. However, in the event that your order arrives damaged, please email us immediately at [email protected] with your order number and photographs of both the damaged item and the external packaging.
If a package is marked as delivered but cannot be located, please check with colleagues, reception desks, or mailrooms. If the package remains lost after 2 business days from the delivery scan, contact us to initiate a carrier trace and claim.
Shipping Restrictions
We currently only ship to addresses within the contiguous United States, Alaska, and Hawaii. We do not offer international shipping at this time due to warranty variations and voltage requirements of our hardware.
P.O. Boxes and APO/FPO
Due to the size, weight, and value of printers and document scanners, we cannot ship to P.O. Boxes or APO/FPO addresses. All hardware requires a physical street address for delivery, and high-value orders may require a signature upon delivery to protect your investment.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. JaatPrinters is not responsible for delayed delivery or lost packages caused by incorrect or incomplete addresses (e.g., missing suite or floor numbers). If an order is returned to us due to an undeliverable address, the customer will be responsible for the cost of re-shipping.