Return & Refund Policy
As a supplier of premium B2B office equipment, JaatPrinters adheres to strict return guidelines to ensure every machine we sell is factory-new and operates flawlessly. If you need to return an item, please review our policy below.
Return Window
We accept returns for eligible hardware up to 30 days after the date of delivery. Returns initiated after this 30-day period will not be accepted. The delivery date is determined by the carrier's tracking record.
Conditions for Return
Unopened hardware that remains factory-sealed in original, undamaged packaging is eligible for a full refund of the purchase price. Opened hardware that has never been powered on and has never had ink or toner installed is eligible for return subject to a restocking fee, provided all original packaging, manuals, cables, and uninstalled supplies are included. We do not accept returns on printers or scanners that have been powered on, configured, had ink or toner installed, or have a page count greater than zero, except for machines defective out of the box.
How to Initiate a Return
To start a return, you must obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will be refused and returned to the sender. Email [email protected] with your order number, the item you wish to return, and the reason. For damage or defects, attach clear photographs. Once approved, you will receive an email with your RMA number and return shipping instructions.
Return Shipping
Unless the return is due to our error (such as an incorrect or defective item), you are responsible for return shipping costs. Original shipping charges are non-refundable. Repackage hardware securely inside an outer shipping box; do not write the RMA number or apply labels directly to the manufacturer's retail box. We recommend a trackable shipping service and insurance. We cannot guarantee receipt of returned items and are not responsible for transit damage.
Refund Processing
Once your return is received, our technicians inspect the hardware to verify its condition, typically within 3–5 business days of receipt. We notify you by email whether the refund is approved or rejected. If approved, a credit is applied to your original method of payment; allow 5–10 business days for it to appear, depending on your bank or card issuer.
Exchanges and Defects
We only replace items defective or damaged upon arrival. If you ordered the wrong hardware, return the original under these conditions and place a new order. For a machine dead on arrival or structurally damaged in transit, contact us immediately (within 48 hours of delivery). We will arrange a replacement and cover associated shipping costs. Defects arising after setup and successful operation are covered by the original manufacturer's warranty; we can provide the manufacturer's support contact information.
Non-Returnable Items and Restocking
Opened consumable supplies, downloadable software, digital licenses, extended warranty contracts, special-order or custom-configured equipment, freight-delivered production equipment, and items marked Final Sale or Clearance cannot be returned. Opened but unused hardware is subject to a mandatory 15% restocking fee, covering inspection, repackaging, and open-box discounting.